FREQUENTLY ASKED QUESTIONS
Shipping & Delivery
Which shipping options are available and what are the costs?
For items available for immediate purchase, you may select from the following shipping services.
Shipping Service Shipping Fee Delivery Estimate
US Postal Services (3-5 Business Days) $13 Order by 2 pm EST on a business day.
Delivery between 9 am - 8 pm, Monday to Friday.
Store Pick up Free Please make sure the item is available for Store Pick Up
USPS Standard Delivery (4-7) $12.95
Premium Express (Continental U.S.) 2-4 business days Free
Your order will be shipped within the same business day if the order is placed by 2 pm on the same day and you will receive a shipping confirmation email with delivery details. Delivery timing is estimated from the time your order is placed. All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday to Friday from 9am - 8pm. An adult signature will be required upon delivery. LHM'S THE ZONE'S cannot be held responsible for any unanticipated delivery delays beyond LHM'S THE ZONE'S control.
Pre-order, Back-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. These items will ship through Premium Express once they become available.
How can I track my order status?
Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.
If you need further assistance tracking your package, please contact USPS, UPS, U.S. POSTAL OFFICE directly at their customer care phone line and provide your tracking number.
Is a signature required upon delivery of my order?
For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, Contact Us and a Client Advisor will arrange to have your order held at a nearby USPS, UPS, U.S. POSTAL OFFICE location for pickup.
USPS, UPS, U.S. POSTAL OFFICE will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our warehouse.
Are there any delivery restrictions? Can I ship internationally?
The following delivery restrictions apply:
Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of the United States. To bill an order to your APO/FPO address, please Contact Us.
Items purchased from the U.S. LHM'S THE ZONE'S website may only be shipped within the continental U.S. If you would like to ship an order internationally, you may shop from Our website but make sure to Contact Us before you make the purchase so our Advisor will assist you.
Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location.
Orders can be sent to a LHM'S THE ZONE'S store for pickup.
Can I modify my shipping address?
If you need to modify your shipping or delivery information after your order has been placed, please Contact Us as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.
Please note, shipping and delivery information for orders purchased through PayPal and Amazon Pay may not be modified once the order has been submitted.
Still have questions?